How secure are my backup files?

Your backup files are encrypted using the Advanced Encryption Standard (AES) algorithm. AES is the new encryption standard currently in use by the U.S. government to protect classified information. SecureBackup™ uses this same encryption method for protecting your files.

Unlike Internet security, strong file encryption is not something that can be "hacked" or compromised. Not even the best cryptographer can decrypt and read your backup files. The only way that your backup files can be read is if they were decrypted and the only way to decrypt your backup files is with your password.

Is my password stored online or anywhere else?

No, we do not store your password online or anywhere else. This means that nobody would be able to retrieve your password and decrypt your backup files.

Can you view or read my backup files?

No, we do not have your password and therefore can not view or read your backup files.

Do you know what my password is?

No, we do not know what your password is, nor can we retrieve it because we do not have a copy of it.

Will you ever ask me for my password?

No, we will never ask you for your password. The only time you need to provide your password is when the SecureBackup™ software starts up. Please do not give your password to anyone under any circumstances no matter how genuine the request may seem.

What happens if I lose my password?

As outlined in our Terms of Service are ultimately responsible for remembering your password.

If you lose your password you will not be able to restore your backup files in the event of data loss.

Why can't I sign up for service on your website?

Service can only be ordered during the installation process of the SecureBackup™ software. This is by design and protects your password from server-side eavesdropping. In addition, it allows your sensitive personal and credit card data to be pre-encrypted. This makes the SecureBackup™ service highly secure.

Why is your service so inexpensive?

Although we offer small business and corporate solutions, most businesses and individuals just want to back up their critical data at an affordable price. With the cost of server hardware decreasing regularly, we know that we are priced to stay in business and to be competitive.

Is providing my credit card information within the SecureBackup™ software secure?

Yes. Your data is encrypted using a public key within the software. Only we have the private key required to decrypt it and this private key is not stored online. This means that your credit card information can not be decrypted by anyone other than us.

Note: The SecureBackup™ software also implements 1024-bit RSA encryption when communicating with the Account Manager. This is stronger than the industry standard 128-bit SSL encryption used for things like online banking.