How secure are my backup files?

Your backup files are encrypted using the Advanced Encryption Standard (AES) algorithm. AES is the new encryption standard currently in use by the U.S. government to protect classified information. SecureBackup™ uses this same encryption method for protecting your files.

Unlike Internet security, strong file encryption is not something that can be "hacked" or compromised. Not even the best cryptographer can decrypt and read your backup files. The only way that your backup files can be read is if they were decrypted and the only way to decrypt your backup files is with your password.

Is my password stored online or anywhere else?

No, we do not store your password online or anywhere else. This means that even if our systems were compromised, nobody would be able to retrieve your password and decrypt your backup files.

Can you view or read my backup files?

No, we do not have your password and therefore can not view or read your backup files.

Do you know what my password is?

No, we do not know what your password is, nor can we retrieve it because we do not have a copy of it.

Will you ever ask me for my password?

No, we will never ask you for your password. The only time you need to provide your password is when the SecureBackup™ software starts up. Please do not give your password to anyone under any circumstances no matter how genuine the request may seem.

What happens if I lose my password?

As outlined in our Terms of Service, you are ultimately responsible for remembering your password.

Our service is so secure that if you lose your password you will not be able to restore your backup files in the event of data loss. Please remember your password!

The only remedy that we can provide for a lost password is to let you change your password to a new one. Note that when your password is changed, all of your current backup files become obsolete and you will need to backup all of your files again because they will not be synchronized.

Why can't I sign up for service on your website?

Service can only be ordered during the installation process of the SecureBackup™ software.

The SecureBackup™ service was designed to use a client-based approach. A client-based approach is inherently more secure than a web-based approach and when combined with client-side encryption provides for a level of protection above and beyond what SSL alone can provide.

Signing up for any service online brings some risk. A malicious hacker can install code server-side to eavesdrop on the information you enter including your password. In this case, not even the best online banking grade SSL encryption will help protect your password. And if someone has your password, your entire account is compromised.

Though we implement better then SSL grade encryption (256-bit) to secure the communication channel, we also use a client-based approach with client-side encryption to avoid server-side eavesdropping. This way, not even the best hacker in the world will be able to obtain your password.

Why do I have to provide a credit card for my free 30-day trial?

Asking for a credit card lowers the potential for our free trial to be abused by those who would continue to order consecutive 30-day trials without ever intending to pay for it.

By asking for a credit card we know that you are serious about wanting to try our service. We have a *No Questions Asked* account cancellation policy. If you wish to cancel service, simply let us know before your 30 day trial expires.

Why is your service so inexpensive?

Although we offer small business and corporate solutions, most businesses and individuals just want to back up their critical data at an affordable price. With the cost of server hardware decreasing regularly, we know that we are priced to stay in business and to be competitive.

Is providing my credit card information within the SecureBackup™ software secure?

Yes. Your data is encrypted using a public key within the software. Only we have the private key required to decrypt it and this private key is not stored online. This means that your credit card information can not be decrypted by anyone other than us, even if our systems were compromised.

Note: The SecureBackup™ software also implements 1024-bit RSA encryption when communicating with the Account Manager. This is stronger than the industry standard 128-bit SSL encryption used for things like online banking.